Then select the metrics, date span, and media types you want to see in the dashboard. For Metric and Chart widgets, select which queues, users, wrap-up codes, flows, or flow outcomes to use for the widget. Widgets display metrics and visual information on your dashboard. Create a display for your contact center by viewing your dashboard in full-screen mode. You can see a preview of your dashboards and open dashboards to edit or view from Performance > Workspace > Dashboards. You can also create a dashboard to view web content such as streaming videos, real-time charts, news feeds, and social media. To display the performance metrics that you want to see for the queues, users, wrap-up codes, flows, or flow outcomes that are important to you, create dashboards. ![]() Depending on the permission limitations, you cannot open the dashboard or receive a notification at the top of the dashboard on which you are only seeing partial data. The system evaluates a user’s individual permissions to determine how much of a public dashboard they are able to see.Users with Analytics > Dashboard Configurations > Edit or Analytics > Dashboard Configurations > View permissions can see all public dashboards. ![]()
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